Frequently Asked Questions

How to update or upgrade Syncplify software (general rule)
Occasionally we're asked how to properly update/upgrade Syncplify software when a new version is released. That's a good (and very considerate) qu...
Tue, 23 Nov, 2021 at 1:32 PM
Why didn’t I receive a reply to my support request email?
Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2-4 hours, and never beyond the second business day. Som...
Mon, 5 Apr, 2021 at 9:34 AM
Why did my license revert back to FREE?
Applies to: Server! Version(s): 4.x - 5.x Occasionally we receive emails from customers whose paid license has reverted back to “free” or “...
Fri, 2 Apr, 2021 at 2:51 PM
Updated. Server! V5 maintenance/support subscription
As of Server! version 5.x, we’ve applied a few technical changes in the way the maintenance/support subscription works. Nothing has changed fro...
Fri, 2 Apr, 2021 at 11:52 AM
Maintenance/support subscription. What is it?
Every time you purchase a Server! software, you get (included with your first purchase) a 1-year maintenance/support subscription. But what is ...
Fri, 2 Apr, 2021 at 11:49 AM
Everything you need to know about Server! V5 license codes
Applies to: Server! Version(s): 5.x In this article, we provide a compendium, sort of a FAQ, regarding the most common questions and pieces...
Wed, 31 Mar, 2021 at 7:18 PM
Testing Server! without downloading
Do you want to check out Server! v5 without having to download it and install it yourself? We got you covered.
Wed, 31 Mar, 2021 at 6:50 PM
HTTPS “connection not private/secure” – what it is?
Applies to: Server! Version(s): 4.x -> 5.x After installing Server! v4.0 or v5.0 you will be able to manage it securely via...
Wed, 31 Mar, 2021 at 6:32 PM
How do I request support from Syncplify?
Occasionally our users ask us what Syncplify support options are. This article is intended to provide a clarification on that topic. If you are using th...
Wed, 31 Mar, 2021 at 5:39 PM