Frequently Asked Questions

Maintenance and Support Plan explained
What is the Maintenance and Support plan?   It’s an annual subscription that entitles customers to the following: All updates/upgrades to all minor and ...
Thu, 26 Jan, 2023 at 3:23 PM
Everything you need to know about Syncplify.me Server! V5 license codes
Applies to: Syncplify.me Server! Version(s): 5.x Warning:    this articles refers to an older version of our software In this article, we provide a comp...
Thu, 26 Jan, 2023 at 3:03 PM
Why did my license revert back to FREE?
Applies to: Syncplify.me Server! Version(s): 4.x - 5.x Warning:    this articles refers to an older version of our software Occasionally we receive emai...
Thu, 26 Jan, 2023 at 3:00 PM
HTTPS “connection not private/secure” – what it is?
Applies to: Syncplify.me Server! Version(s): 4.x -> 5.x Warning:    this articles refers to an older version of our software After installing Syncpli...
Thu, 26 Jan, 2023 at 2:59 PM
How to update or upgrade Syncplify software (general rule)
Occasionally we're asked how to properly update/upgrade Syncplify software when a new version is released. That's a good (and very considerate) qu...
Thu, 26 Jan, 2023 at 2:56 PM
Why didn’t I receive a reply to my support request email?
Here at Syncplify, we take support requests very seriously, and we always reply. Usually within 2-4 hours, and never beyond the second business day. Som...
Mon, 5 Apr, 2021 at 9:34 AM
Testing Syncplify.me Server! without downloading
Do you want to check out Syncplify.me Server! v5 without having to download it and install it yourself? We got you covered. https://demo.syncplify.me:54...
Wed, 31 Mar, 2021 at 6:50 PM
How do I request support from Syncplify?
Occasionally our users ask us what Syncplify support options are. This article is intended to provide a clarification on that topic. If you are using th...
Wed, 31 Mar, 2021 at 5:39 PM