Occasionally we receive reports from users who have forgotten their SuperAdmin password, asking how to reset it. This can be done by utilizing the “Forgot Password” button in the HTTP/REST Configuration Wizard. At times, though, users get back to us saying that there’s no such button.

Normally when you don’t see the “Forgot Password” button it’s because the “Syncplify.me Web/REST Service” wasn’t started.

Please start the “Syncplify.me Web/REST Service” and then re-run the REST Configuration Wizard, at that point you should see the button.