Occasionally we're asked how to properly update/upgrade Syncplify software when a new version is released. That's a good (and very considerate) question. Here's the general rule.
First and foremost, the most important rule before any update/upgrade of any software is this one: please take a snapshot or a backup, so if anything goes wrong it's easy to go back to the previous situation with no data loss.
Then ask yourself: what has changed in the version number? The answer to that question determines the correct update/upgrade procedure.
Minor updates (e.g.: v5.0 to v5.1, or 5.1.1 to 5.1.2) where the major version number is the same and only the other numbers after that are different:
All of these minor updates are always super easy, basically all you have to do is download the most recent installer from our website, and run it; go through it as usual (next, next, next, ... finish) and once the installer completes its execution, your software will be updated. Please be aware that in order to perform an upgrade you need to have an active maintenance and support plan.
Major upgrades (e.g.: v4.x to v5.y) where the major version number is different:
Typically, there are major differences in the software architecture, and quite possibly in the underlying data structure, when we release such a major upgrade. For these reasons, major upgrades cannot be fully automatic. Therefore, all of these major upgrades and the specific procedure to perform them, are always documented in this knowledge base, each one with a dedicated article. For example, here's 2 of the most common and widely viewed articles on this topic:
So, if you're about to perform a major upgrade, please, search this knowledge base, and locate the pertinent article, then follow the upgrade procedure that suits your specific situation.